terms & conditions

These terms of use are subject to change at any time.

This site is owned and operated by Garden of Eden Hampers Ltd.

How to contact us
We are committed to providing excellent customer service with a reliable and fun shopping experience. If you have any questions, suggestions, or problems then please don't hesitate to contact us using the following contacts:

Telephone/Fax: 01726 852950

Email: info@gardenofeden.uk.net

Availability of Goods
As all our products are made by small, local artisan producers, we may occasionally need to substitute products with others of equal quality and value. Please note that weights may also vary slightly. Accordingly we reserve the right to substitute items for those of equal or greater value in the event of non-availability of any listed goods.

The photographs used in our website are illustrative only, and whilst we endeavour to ensure that all descriptions are accurate, contents may sometimes vary from those viewed in the photographs (in line with the paragraph above).

Any items such as crockery and glassware, unless specifically mentioned in the product description, should be regarded as photographic props.

How to Order
Your order (including your credit or debit card details) will be sent to us online via a secure server. If we are unable to fulfil your order (for example, because we have run out of stock), we will inform you of this within 24 hours of receiving your order.

You can also place an order by contacting us by telephone when we can take payment by debit or visa card over the phone, or alternatively you can send a cheque. Please note that orders paid by cheque will not be despatched until the cheque has cleared.

Payment for corporate orders will be negotiated and arranged separately.

Acknowledgement of orders
Any orders received online, will receive an acknowledgement of the order by email within 24 hours. Please contact us if no acknowledgement is received within this period.

If you place an order by phone, a member of staff will contact you to confirm that the goods will be dispatched; this will be regarded as confirmation of your order. You will also receive written confirmation of your order.

We will be contractually bound to fulfil your order if we have confirmed your order but not otherwise.

Cancellation of Orders
As we aim to despatch orders within 4 working days, if you wish to cancel an order you must contact us by email or telephone within 2 working days of placing your order.

Delivery Times
Where possible we will deliver accepted orders within the UK within 4 working days.

If there is any delay with these expected delivery times we will contact you and keep you informed. However, if you urgently need an item for next day delivery, please do not hesitate to call us and we will endeavour to dispatch your order to meet your personal requirements.

UK Delivery Method
Delivery will normally be by courier. Where possible we will deliver accepted orders within the UK within 4 working days. If there is any delay with these expected delivery times we will email or telephone you to keep you informed.

Hampers containing fresh produce will be delivered Tuesday to Friday, Hampers containing only ambient products will be delivered Monday to Friday. Any fresh food items such as cheese, smoked poultry or fish cannot be despatched on a Friday for Monday delivery as they require next day delivery to ensure goods are received in perfect condition.

We can arrange delivery for Saturday morning however, this will incur extra costs – please contact us direct to arrange this.

Please note the carrier is only responsible for delivering against signature to the address that you quote. Please ensure that all addresses given are accurate and include a postcode and telephone number of recipient. Where the courier is unable to make contact at the given address they will deliver to an immediate neighbour or leave a card at the address for the recipient to make contact.  

Payment
You may pay by Visa, MasterCard, Switch, Solo and Delta; please select option at checkout stage. 

You can also place an order by contacting us by telephone where we can take payment by debit or visa card over the phone, or alternatively you can send a cheque. Please note that orders paid by cheque will not be despatched until the cheque has cleared.

Your payment should be received within 48 hours of placing order; despatch will take place within 2 working days of cleared payment.

Payment for corporate orders will be negotiated and arranged separately.

Refunds
We strive to sell products of the very highest quality only. If for any reason you are not satisfied with your purchase please telephone or email us to alert us to the problem.

Telephone: 01726 852905

Email: info@gardenofeden.uk.net

If goods have been damaged in transit, please contact us immediately and they will be replaced at no additional cost to the customer.

Customer Services and Complaints
If you would like further information about our service or wish to make a complaint please contact us immediately via the contact page on this website or by phone. All complaints will be acknowledged promptly.

Privacy policy
We are committed to protecting your privacy. When you order we will receive details of your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders. We may occasionally inform you about changes to our services or about special offers we think you'll find valuable. If you would rather not receive this information, please send us an email or contact us direct.

Copyright notice
The site design, graphics, photography and other material contained within this website are copyright of Garden of Eden Hampers Ltd.

Warning
Some of our products may contain nuts or traces of nuts.

It is an offence for anyone under 18 years of age to buy or attempt to buy intoxicating drinks, or for an adult to by or attempt to buy, on their behalf. No persons under 18 years of age may place an order with Garden of Eden Hampers Ltd if the goods contain alcohol.